User Satisfaction Survey

See Survey Results

Your library is striving to meet your needs.  We need your input.  Please take time to answer the questions below and let us know how we are serving you.   Thank you.

All questions must be answered for a valid survey

Semester                                                     Year                         
(1) Which areas of the Library did you use or visit today? (Please check all that applies)   
1. Information Commons/Computers 2.Circulation Desk 3.Periodical Section 4. Reference Desk 5. Study Rooms
6.
Microform Readers 7.Scanners 8.Book Stacks 9.Special Collections 10.Smart Classroom 11. Other
(2) What did you do in the Library?  (Please check all that applies) 
1. Asked for assistance 2.Looked for library materials 3.Used the Browsing Area 4.Viewed the displays 5.Used he computers
6. 
Searched microforms 7.Checked-out/returned books 8.Made photocopies 9.Used scanner 10.Used course reserves
11.
Studied individually 12.Studied in a group 13.Met friends/groups 14.Printed from the computer 15.Others
(3) How often do you use the Library? (Please check the most appropriate category)
5 one or more times a week 2-3 times a week Weekly Monthly Quarterly This is my first time
(4) How important are the following services and resources to you in this library?
 

Very Important

Somewhat Important

Not Important

Computers 5 4 3 2 1
Assistance 5 4 3 2 1
Access from off-sites 5 4 3 2 1
Access to online resources 5 4 3 2 1
Electronic reserves 5 4 3 2 1
Electronic resources 5 4 3 2 1
Print book collection 5 4 3 2 1
Application software on PCs 5 4 3 2 1
 
(5) How would you rate the library on the following?
 

Excellent

Fair

Poor

Not Applicable
Access to Computers 5 4 3 2 1 0
Quality of Assistance 5 4 3 2 1 0
Access to the online resources 5 4 3 2 1 0
Electronic Reserves 5 4 3 2 1 0
Ease of finding 5 4 3 2 1 0
Quality of online databases 5 4 3 2 1 0
Print books collection 5 4 3 2 1 0
Government Documents 5 4 3 2 1 0
Inter-library Loan 5 4 3 2 1 0
Hours Open 5 4 3 2 1 0
 
(6) Are you (Check one category)  
Freshmen Sophomore Junior Senior Graduate Student Faculty Staff Alumni Visitor
(7) What is your major What is your department
(8) Which library are you evaluating? Main Campus Avon Williams Campus
(9) Please write your comments/suggestions to improve and make your library to serve you better.

 

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When you have completed the survey, type the word blue into the box above and then click the submit button. Thank you!


Copyright 2010 [Tennessee State University Library]. All rights reserved.
Revised: April 24, 2012